Floor Staff/Front Desk Staff

Position: Floor Staff/Front Desk Staff
Location: Climb Yukon Collective, Whitehorse, YT
Employment Type: Part-Time/Full-Time (hours vary based on availability)
Start Date: First week of August, 2025
Wage: $18-$20/hour based on experience
Application Deadline: June 25th or until filled   

Are you passionate about climbing and community? Do you thrive in a fast-paced, people-focused environment? We’re looking for friendly, responsible, and stoked individuals to join our team as Floor Staff/Front Desk Staff at northern Canada’s first large-scale indoor climbing facility!

With 3000 square feet of wall space for both bouldering and ropes, this role is essential to ensuring a welcoming, safe, and fun environment for all climbers at Climb Yukon Collective.

Where you’ll work:
Climb Yukon Collective is located in Whitehorse, Yukon, on the traditional territories of the Kwanlin Dün First Nation and the Ta'an Kwäch'än Council. You’ll work in a vibrant, growing neighborhood with stunning mountain views and easy access to outdoor adventures. Life in Whitehorse offers world-class climbing, skiing, biking, paddling, and hiking,  plus a friendly and diverse community.

Key Responsibilities

Customer Service & Front Desk Operations

• Greet and check in members and guests with professionalism and warmth
• Process payments for day passes, memberships, and merchandise using Rock Gym Pro 
• Answer customer inquiries in person, by phone, and by email
• Provide information on gym policies, safety rules, and membership options
• Assist with managing reservations and bookings for classes, groups, and events
  
  

Facility Oversight & Safety

• Monitor the climbing area to ensure a safe and positive experience for all participants
• Provide belay and safety instruction for new climbers as needed
• Maintain cleanliness and organization of climbing areas, front desk, and facility common spaces
• Enforce facility rules and safety protocols
  
  

Community Engagement & Events

• Be a friendly and approachable representative of Climb Yukon Collective’s values and culture
• Assist with running gym events, competitions, and member engagement activities

Qualifications

Required:

• Enthusiasm for climbing and community-building
• Strong interpersonal and communication skills
• Ability to work both independently and collaboratively in a dynamic environment
• Basic computer and cash handling skills
• Industry related training to be provided 
• Willingness to learn and enforce climbing gym safety standards
  
  

Preferred:

• Previous climbing gym or front desk experience
• First aid and CPR certification
• Experience in belaying, rope climbing and bouldering
• Familiarity with Rock Gym Pro
  
  

How to Apply

If you’re excited to contribute to a thriving climbing community in the Yukon, we’d love to hear from you!

Please submit your resume and a short cover letter outlining your relevant experience to careers@climbyukon.com. Only successful applicants will be contacted for an interview.