Supervisor
Key Responsibilities
- Provide a welcoming and professional first contact with customers
- Promote a positive and inclusive experience for members and guests
- Build strong relationships within the climbing community
- Supervise and support front desk and floor staff in their daily duties
- Manage and coordinate day-to-day operations to ensure smooth service delivery
- Enforce and uphold all safety policies and procedures throughout the facility
- Manage memberships, customer accounts, and program registrations
- Coordinate group activities, bookings, and special events
- Oversee the organization and flow of lessons and courses
- Ensure the cleanliness, organization, and safety of the center
- Monitor and manage inventory levels and equipment needs
- Lead or contribute to special projects to improve operations or programming
Qualifications
REQUIRED
- Proven experience in team leadership, supervision, or people management
- Fluency in spoken and written English
- Availability on evenings and weekends
- Experience in a similar or relevant field (recreation, climbing gym, or service industry)
- A strong work ethic, positive attitude, and professional demeanor
- Exceptional customer service and communication skills
- Ability to make effective decisions in high-pressure situations
- Demonstrated adaptability to shifting priorities and operational needs
- Strong organizational skills and attention to detail
- Keen observation skills and commitment to risk management
FAVORITED
- Skills in the disciplines of bouldering, top-rope or sport climbing
- Experience with Rock Gym Pro software
- Current certifications in first aid, CPR and DEA
ENVIRONMENTAL AND PHYSICAL REQUIREMENTS
- Confident and comfortable working in a high traffic environment
- Constantly standing and walking for long periods of time