Floor/Front Desk Staff

Key Responsibilities

• Welcome all visitors and provide a friendly, professional first impression
• Deliver an exceptional customer experience by engaging with members and guests
• Build positive relationships and foster a welcoming community atmosphere
• Manage member check-ins and day-to-day access to the facility
• Process transactions and memberships using our operating system
• Handle customer inquiries both in person and over the phone
• Assist guests in selecting the right products and services
• Schedule and manage bookings for programs, lessons, or group activities
• Maintain the overall cleanliness and organization of the center
• Support inventory tracking and restocking as needed
• Uphold safety and risk management practices throughout the facility

Qualifications

REQUIRED

• Fluency in spoken and written English
• Availability on evenings and weekends
• Experience in a similar or relevant field
• Strong communication and interpersonal skills
• A positive attitude, reliability, and a proactive mindset
• Friendly and approachable personality with a willingness to help
• Keen observation and awareness for risk management

FAVORITED

• Skills in the disciplines of bouldering, top-rope or sport climbing
• Experience with Rock Gym Pro software
• Current certifications in first aid, CPR and DEA

ENVIRONMENTAL AND PHYSICAL REQUIREMENTS

• Confident and comfortable working in a high traffic environment
• Constantly standing and walking for long periods of time

APPLY